Imagine boarding a connecting flight to a destination 5,000 miles away, only to discover that you lost something extremely precious during your last stopover.
No, I’m not talking about a two-year-old child who’s blithely wandered off (although I’m sure that’s happened, too). Rather, it was a very special, engraved wedding ring that somehow slipped off Julie McManus’s finger, somewhere inside Toronto’s international airport.
By the time Julie reached her next layover, which happened to be in Zurich, she had no hope of retracing her steps. And husband Mike was back home in Calgary. But when Julie called him, distraught, Mike told her he’d do what he could while she caught her next plane.
Which meant, basically, plowing through the phone book and calling anything with the word “air” in it, including both the airline itself and airport personnel. But everyone Mike called said the same thing: He only had a hope of getting the ring back if somebody turned it in.
Everyone, that is, except Susie. This particular airport worker, whose surname is unknown and whose exact job title remains mysterious, decided to take a less passive approach. She checked with the airport restaurants, and sent crews of employees to search the public washrooms.
No one found anything. That wasn’t good enough for Susie (whom we’re starting to suspect is maybe a guardian angel, and perhaps not an airport employee after all). She sent more people out to the same washrooms to check all over again.
And it’s a good thing she did, since this time, miraculously, the ring was found – in a garbage can.
“So often, airport staffs are viewed as not that helpful, and they were able to pull that together,” Mike (who apparently still believes Susie is a mere mortal) said in a recent news story. “She went above and beyond the call of duty to make that happen.”